I work in a company that uses single table Access database for its outbound cms, which I moved to a SQL server based system. There's a data list table (not normalized) and a calls table. This has about one update per second currently. All call outcomes along with date, time, and agent id are stored in the calls table. Agents have a predefined set of records that they will call each day (this comprises records from various data lists sorted to give an even spread throughout their set). Note a data list record is called once per day.I work in a company that uses single table Acce