如何象征性地复制/粘贴崩溃报告?

I have a user who is experiencing a crash using the app store version of an iPhone app. The crash is not reported via iTunes connect and the user is unable to sync with iTunes and get me the .crash file (they don't have a computer). The user is, however, able to copy and paste the crash report from the phone under "Settings > general > about > Diagnostics & usage data". I have a user who is experiencing a crash using